Orders
How can I place an order?
Simply browse our collection, add your favorite items to your cart, and proceed to checkout. Once your payment is confirmed, we'll begin preparing your order.
Can I change or cancel my order?
Yes. If your order has not been shipped, you may request changes or cancellation by contacting us within 12 hours after placing your order.
Once an order has been shipped, we are unable to modify or cancel it.
Email: service@kivomori.com
How can I check my order status?
Once your order ships, you will receive a confirmation email with a tracking number.
If you have any questions, please contact us at:
Shipping
Where do you ship?
Currently, we ship within the United States.
We hope to expand our shipping destinations in the future.
How long does shipping take?
Orders are processed within 1–3 business days.
Standard Shipping typically takes 7–15 business days.
Delivery times may vary due to weather conditions, holidays, or carrier delays.
Do you offer free shipping?
Yes.
We offer Free Standard Shipping on orders over US$70.
Orders below US$70 are charged a flat shipping fee of US$8.
Products
Are your ceramic products food-safe?
Yes.
Our ceramic products are made with food-safe materials and are designed for everyday use.
Are the ceramic products handmade?
Some products may feature slight variations in color, texture, glaze, or finish.
These natural differences are part of the craftsmanship and make each piece unique.
Can there be slight differences between products?
Yes.
Due to the ceramic firing process and glazing techniques, slight differences in appearance are normal and are not considered defects.
Are your products microwave safe?
Most ceramic products are microwave safe unless otherwise stated on the product page.
Please check the product description before use.
Are your products dishwasher safe?
Most ceramic tableware is dishwasher safe.
For products with metallic decorations (such as gold or silver trim), hand washing is recommended to preserve the finish.
Please refer to the product page for specific care instructions.
Can I use ceramic products in the oven?
Only products specifically labeled as oven-safe should be used in an oven.
Avoid sudden temperature changes, as this may cause ceramic products to crack.
Care Instructions
How should I care for my ceramic tableware?
We recommend:
- Washing with mild dish soap
- Avoiding sudden temperature changes
- Avoiding dropping or knocking the product against hard surfaces
- Using non-abrasive sponges when cleaning
Proper care helps extend the life of your ceramic products.
Will ceramic products chip or crack?
Ceramic is durable for everyday use but is not unbreakable.
Dropping or subjecting the product to strong impact may cause chipping or breakage.
Returns & Refunds
What is your return policy?
We accept returns within 30 days after delivery.
Returned items must be unused and in their original condition.
Please visit our Return & Refund Policy page for full details.
What if my item arrives damaged?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged product
- Photos of the packaging
We'll work with you to resolve the issue as quickly as possible.
Who pays for return shipping?
If the item is damaged, defective, or we shipped the wrong item, we will cover the return shipping cost.
For returns due to personal preference or ordering the wrong item, customers are responsible for return shipping unless required by law.
Payments
What payment methods do you accept?
We accept secure payment methods available during checkout.
Accepted payment options may include major credit cards and other secure payment providers.
Is my payment information secure?
Yes.
Our website uses industry-standard encryption technology to protect your personal and payment information.
Contact
How can I contact customer support?
We're happy to help.
Phone
+1 (907) 560-2201
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
About Our Products
Why choose Kivomori?
At Kivomori, we believe everyday tableware should be both beautiful and practical.
Our collections are thoughtfully designed to bring warmth, simplicity, and lasting quality to your dining experience.