Refund policy

30-Day Return Policy

At Kivomori, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in its original condition
Include all original packaging and accessories
Have any original tags attached (if applicable)
Be accompanied by your order confirmation or proof of purchase

How to Start a Return

To request a return, please contact our customer support team before sending any items back.

Email: service@kivomori.com

Please include:

Your order number
The reason for the return
Photos of the product (if the item is damaged, defective, or incorrect)

Once your request is approved, we will provide detailed return instructions.

Please do not send items back without first contacting us, as unauthorized returns cannot be accepted.

Return Address

Kivomori Returns Center

500 E 5th Ave
Suite C
North Pole, AK 99705
United States

Phone: +1 (907) 560-2201

Return Shipping

If the return is due to:

A damaged product
A defective product
An incorrect item sent by us

Kivomori will cover the return shipping costs.

If the return is requested for personal reasons (such as ordering the wrong item or changing your mind), the customer is responsible for the return shipping costs unless otherwise required by applicable law.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package.

Email: service@kivomori.com

We will review your request promptly and provide an appropriate solution, including a replacement, exchange, or refund where applicable.

Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made products
Gift cards
Clearance or final sale items (unless defective)
Products damaged due to misuse or improper handling

If you are unsure whether your item qualifies for a return, please contact us before placing your order.

Exchanges

If you would like to exchange an item, please contact us first.

The fastest way to receive another item is to return the original product after approval and place a new order.

European Union Customers

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving your goods without providing any reason.

Returned products must be unused, in their original condition, include all original packaging, and be accompanied by proof of purchase.

Refunds

Once we receive your returned item, it will be inspected within 3–5 business days.

If your return is approved:

Your refund will be issued to your original payment method.
Refunds are typically processed within 10 business days after approval.
Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

Original shipping charges are non-refundable, except when the return is due to our error, a defective product, or an item damaged during shipping.

If you have not received your refund within 15 business days after approval, please contact us at:

service@kivomori.com