Shipping policy

Shipping Information

Thank you for shopping with Kivomori.

We are committed to processing and delivering your order as quickly and safely as possible.

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Shipping Destination

Currently, we ship to addresses within the United States.

We are working to expand our shipping destinations in the future.

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Order Processing Time

Orders are processed within 1–3 business days (Monday through Friday, excluding weekends and public holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that processing time is separate from shipping time.

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Shipping Rates

Delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, or other unforeseen circumstances.

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Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Tracking information may take 24–48 hours to become available after shipment.

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Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

If you need to change your shipping address, please contact us at service@kivomori.com within 12 hours of placing your order.

Once an order has been shipped, we may not be able to modify the shipping address.

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Delayed Deliveries

While we strive to deliver every order on time, delays may occasionally occur due to:

• Severe weather
• Carrier operational delays
• Public holidays
• High shipping volumes
• Other events beyond our control

We appreciate your patience and understanding.

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Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Email:

service@kivomori.com

Please include:

• Your order number
• Photos of the package (if damaged)
• A brief description of the issue

Our customer support team will work with the shipping carrier to resolve the issue as quickly as possible.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

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Contact Us

If you have any questions regarding shipping, please contact us:

Kivomori

Email: service@kivomori.com

Phone: +1 (907) 560-2201

Address:

500 E 5th Ave

Suite C

North Pole, AK 99705

United States