Contact information
We're Here to Help
Thank you for choosing Kivomori.
If you have any questions about your order, products, shipping, returns, or anything else, our customer support team is happy to assist you.
We aim to respond to all inquiries within 24 business hours.
Customer Support
Phone
+1 (907) 560-2201
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
Closed on weekends and public holidays.
Mailing & Return Address
Kivomori
500 E 5th Ave
Suite C
North Pole, AK 99705
United States
Customer Service
For faster assistance, please include the following information when contacting us:
- Your order number
- Your full name
- The email address used for your order
- A brief description of your question or issue
If your inquiry is related to a damaged or incorrect item, please attach clear photos of the product and packaging.
Frequently Asked Questions
We can help with:
- Order status and tracking
- Shipping information
- Returns and refunds
- Product questions
- Order changes or cancellations
- Damaged or defective items
Response Time
We strive to reply to all emails within 24 business hours.
During holidays or promotional periods, response times may be slightly longer.
Thank you for your patience and understanding.
Company Information
Store Name
Kivomori
Customer Support Email
Phone
+1 (907) 560-2201
Address
500 E 5th Ave
Suite C
North Pole, AK 99705
United States